Returns

Merchandise purchased on asicamerica.com may be returned for a refund within 60 days of the date of purchase if it meets the following conditions:

  • Merchandise was purchased on asicsamerica.com. We do not accept returns from ASICS stores or other authorized retailers.
  • Merchandise must be returned in its original condition within 60 days of purchase. Returns received after 60 days will not be accepted. Original condition is defined as:
    • All tags still attached to product.
    • Material must be unworn, unwashed, and unaltered.
    • Merchandise must be in its original packaging.
  • Return shipment must include the packing slip.
  • Reason for return must be indicated.


Refunds will be issued to the original form of payment and will include only the product and tax amount. Items received as a gift will be refunded to the purchaser.

Free Return Shipping

Receive free return shipping on any order placed between Sunday, 5/4/2014 12:01AM PST and Monday, 6/30/2014 11:59PM PST. You must use the pre-printed return label provided in your original order to qualify. Returns sent using your own method of shipping will not qualify for a credit. Standard return policy applies.

Click here to learn more about our free shipping policy.

Returns Process

There are 2 options to ship your item(s):

1. Use the pre-printed ASICS label included with your order to return your items in their original packaging. If you did not receive a pre-printed ASICS return label, please contact Customer Care at customercare@asicsamerica.com or by calling 855.233.3120. NOTE: A shipping cost of $7 will be deducted from your refund credit.

2. If you choose not to use the pre-printed label, ship items to the address below in their original packaging. All return packages must be shipped using a service that tracks packages. ASICS does not assume responsibility for lost shipments. NOTE: We do not credit shipping costs for returned orders.

ASICS Returns
4638 E. Shelby Dr.
Memphis, TN 38118

Please allow a minimum of 14 days for us to receive your item(s). All returns will be credited to the original form of payment within 7-10 days of our warehouse receiving it.  Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement.  You will receive an email notification when we have finished processing your return.

ASICS is not able to accept return merchandise obtained from a retailer other than www.asicsamerica.com. To return products purchased at another store, please return the product to the retail location where it was purchased.

ASICS America reserves the right to make adjustments to the return policy.

Exchanges

Asicsamerica.com does not currently offer exchanges.

To return items purchased outside of the U.S.:
Returns can only be completed in the country where the product was purchased.

Wrong item(s) shipped:

If we made an error on your order, please contact us immediately at 1-855-233-3120 or customercare@asicsamerica.com and we will be happy to assist you. Our normal business hours are 10:00 am to 7:00 pm eastern time, Monday thru Friday.